How to Get Support

Please see the list of options below for Canvas support. To check the status of Canvas and other systems, visit our System Status & Alerts page.

Self Service

For more help using Canvas, please see the resource documentation below.

We recently have contracted with Instructure, the vendor for Canvas, to pilot their Tier 1 support services. They offer 24/7 support via the Canvas Hotline, Chat with an agent, and the Report a Problem support options listed below. Canvas Tier 1 Support will escalate UNM-specific and complex issues to the UNM Canvas Support Team as needed.

Instructure Canvas Tier 1 Support Contact Methods

Call the 24/7 Canvas Hotline

Albuquerque: 505-277-0857
Toll-Free: 1-877-688-8817

Expected Response Time: within 5 minutes (80% of time)

Chat with a Canvas Support Agent (24/7)

1. In a web browser, select the Help item in the left-hand Canvas Global Navigation menu. (In the mobile app, tap the Menu icon in the upper left and then tap the Help item.)

2. Select the Chat with Canvas Support for Student (or Faculty) link in the Help menu. Instructors, TAs, and Designers should use the Faculty option.

Expected Response Time: within 5 minutes (80% of time)

Report a Problem (Submit a Ticket) to Canvas (24/7)

Expected Response Time: within 1 hour (80% of time)

UNM Canvas Support Contact Methods

Submit a Support Ticket to UNM Canvas Support

Choose the applicable option below to submit your ticket using "Ask a Question" via FastInfo (for faculty/staff) or StudentInfo (for students). Please be sure to select “UNM Canvas” as the Department/Area for your ticket before submitting.

Expected Response Time: within 1 to 3 business days (depending on support load)

Email us at canvas@unm.edu

Email canvas@unm.edu for UNM Canvas Support. Please be sure to send your inquiry from your UNM-affiliated email account.